Introduction

We are committed to protecting and respecting your privacy.

This privacy policy (together with our terms of use and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website located at resi.co.uk (our site), you are accepting and consenting to the practices described in this policy.

Resi Design Ltd is the data controller (we, us or Resi) of the personal information we hold about you. We are a limited company registered in England and Wales with company registration number 10471125. Our registered office address is Unit 118 Workspace Kennington Park 1-3 Brixton Road, Canterbury Court, London, England, SW9 6DE. We are registered as a data controller with the UK Information Commissioner’s Office (ICO) under data protection registration number ZA274845.

Information we may collect from you

The table at Annex 1 below sets out the categories of personal information we collect about you and how we use that information. The table also lists the legal basis which we rely on to process the personal information.

More generally, we may collect and process the following data about you:

• Information you give to us.
  • This is information about you that you give to us by filling in forms on our site or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use our site, use our service, place an order with us, enter a competition, take part in a promotion or survey, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may record inbound and outbound phone calls for training and monitoring purposes.
• Information we collect about you.
  • With regard to each of your visits to our site, we may automatically collect certain technical information (this is data about our users’ browsing actions), as well as certain information about your visit to our site.
  • For customers that purchase a Measured Survey we will collect detailed measurements of your property in the form of hand sketches or a 3D point cloud. We will also take high definition photos of the inside and outside of the property. This data will be used to complete the design services you purchase from us and may be shared with relevant third parties as part of this work.
• Information we receive from other sources.
  • We may receive information about you if you use any of the other websites we operate, or the other services we provide, from time to time. In this case, we will have informed you when we collected the data that it may be shared internally and combined with data collected on our site.
  • We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.

Cookies

Our website uses cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you use our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Interest based advertising

We may participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your online browsing history and your interests. To do this, we or our advertising partners may collect information about how you use or connect to our services, or the types of other websites, social media services, content and ads that you (or others using your device) visit or view or connect to our services so that we or our advertising partners may play or display ads on our services you may use, and on other devices you may use.

Typically, but not always, this information is collected through cookies and similar tracking technologies. We and our third party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.

To learn about interest-based advertising and how you may be able to opt-out of some of this advertising and to limit some third party advertising cookies, you may wish to visit:

• Your Online Choices (YOC): (http://www.youronlinechoices.com/)
• Network Advertising Initiative (NAI): (http://www.networkadvertising.org/)
• Digital Advertising Alliance (DAA): (http://www.aboutads.info/consumers)

Please note that opting-out of receiving interest-based advertising through the NAI’s and DAA’s or YOC’s online resources will only opt-out a user from receiving interest-based ads on that specific browser or device, but the user may still receive interest-based ads on their other devices. You must perform the opt-out on each browser or device you use.

Some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

Uses made of the information

We may use information held about you in the following ways:

• Information you give to us. We may use this information:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
  • To provide you with information about us and to send you newsletters and other relevant information..
  • To provide you with information about other products and/or services we may offer that are similar to those that you have already purchased or enquired about.
  • To provide you, or permit selected third parties to provide you, with information about products and/or services which we feel may interest you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us at hello@resi.co.uk.
  • To notify you about changes to our service.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

• Information we collect about you. We may use this information:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our site and to ensure that content is presented in the most effective manner for you and for your computer.
  • As part of our efforts to keep our site safe and secure.
  • To make suggestions and recommendations to you and other users of our site about products and/or services that may interest you or them.
• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Legal basis for processing personal data

The legal bases upon which we will process your personal data are:

• To perform our contract with you;
• Our legitimate interests, namely:
• To carry out our obligations arising from any contracts entered into between you and us; and
• To provide you with marketing updates from time to time.
• Your explicit consent to the processing of data under the terms of this policy; and/or
• To comply with our legal and regulatory obligations under applicable law.

Disclosure of your information

We may share your personal information with selected third parties, including:

• Service providers: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them to perform services for us or on our behalf.
• If Resi or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or request, or in order to enforce or apply our Website Terms of Use or our Terms and Conditions or any other agreements; or to protect the rights, property, or safety of Resi, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and with law enforcement agencies.
• Other members of the Resi group: where applicable, we may share your personal information with our affiliates (for example, where they provide services on our behalf) or where such sharing is otherwise necessary in accordance with the uses set out in Annex 1

Where we store your personal data

The data that we collect from you may be transferred to, processed in, and stored at, a destination outside the UK or European Economic Area (EEA) which is not recognised by the UK or European Commission as ensuring an adequate level of protection for personal data. These international transfers of your personal information will be made pursuant to appropriate safeguards, such as standard contractual clauses adopted by the European Commission and UK government (as applicable). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We implement appropriate technical and organisational measures, including encryption, to protect your personal information against accidental or unlawful access, destruction, loss, alteration, or damage. All information you provide to us is stored on our secure servers. Any payment transactions made through our site will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Retention of your personal data

We shall not keep your personal data for longer than is necessary for the purposes for which it is processed and will in any event not retain your personal data for longer than 3 years. However, we may retain your personal data for a longer period where necessary for compliance with any legal obligations to which we are subject (including, without limitation, compliance with all relevant tax legislation), or in order to protect your vital interests or the vital interests of another person.

Your rights

We will only send you marketing messages if we have your consent or, if consent is not required under applicable law, you have not opted out of receiving messages from us. You can exercise your right to prevent such processing or opt out of receiving communications at any time by contacting us at hello@resi.co.uk or by clicking on the ‘unsubscribe’ link in any marketing email or newsletter you receive from us.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:

• Right of access. You have the right to obtain access to your personal information.
• Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal information to another person.
• Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
• Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
• Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
• Right to withdraw consent. If you have provided consent to any processing of your personal information, you have a right to withdraw that consent (without affecting the lawfulness of our processing prior to you having withdrawn your consent).

Right to object: you also have the right, in certain circumstances, to object to any processing based on our legitimate interests in certain circumstances. You can also object to our direct marketing activities for any reason by clicking the “unsubscribe” link set out in any marketing communication you receive or toggling your preferences in your account settings.

Please note that the above rights are not absolute, and we may be entitled to refuse requests, wholly or partly, where exceptions under the applicable law apply.

If you think that our processing of your personal information infringes data protection laws, you have a right to lodge a complaint with the ICO at https://ico.org.uk/ (in the UK) or with an equivalent supervisory authority responsible for data protection.

Where the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time.

You may exercise any of your rights in relation to your personal data by contacting us at hello@resi.co.uk.

Changes to this privacy policy

Any changes or updates we make to this privacy policy in the future will be posted on this page and, where appropriate, we may also notify you by email. Please check back frequently to see any changes or updates to this privacy policy.

Children (17 and under)

You must not use our services if you are under the age of 18. No one under age 18 may provide any information through our services. If you are under 18, you must not use any of our services or features, register an account, make any purchases, or provide any information including but not limited to: your name, address, telephone number, email address, username. We do not knowingly collect personal information relating to anyone under this age. If we learn we have collected or received personal information from an individual under 18, we will promptly delete that information. If you have any information from or about a child under 18, please contact hello@resi.co.uk.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@resi.co.uk.

This privacy policy was most recently updated on 13 February 2025.

Annex 1 - Personal information we collect